Frequently Asked Questions

Where are you based?

We are based in central Ryde on the Isle of Wight. Our storage unit is also in Ryde and this is where we store larger items for hire. Some of our stock is stored at our home in our courtyard office. You are very welcome to visit and view items with prior arrangement.

How long can we hire items for?

The usual hire period is 3-4 days and we will deliver at least one day before your event and usually collect the day after. So, for an event on a Saturday we can deliver on the Friday and collect on the Sunday. We are happy to extend the hire period if this is required and aim to be as flexible as possible. We will advise you on our availability and will always do what we can to accommodate your requirements for dates and timings.

Bookings, Payments and Deposits

A non-refundable 20% booking fee will be required to confirm any hire order.
Full payment to be received by 14 days prior to the event via BACS or PayPal please and we are unable to deliver hire items to your venue without receipt of full payment.
The cost of replacement for items will be listed on our invoice. Loss or damage of items during the hire period will be invoiced after the event and replacement cost must be received within 14 days.

Delivery and Collection

Please ensure that any issues regarding access to the venue are dealt with in advance and that delivery and collection addresses are correct. Delivery and collection charges will apply depending on distance and are worked out based on the mileage from us in Ryde.
You are required to provide contact details including phone numbers upon booking, so we are able to find you at your venue.
We offer a free wash up service for all crockery and glassware but please remove food from items before packing. Most of our items are vintage and must not be put in a dishwasher or microwave. All linen is also laundered by us after use. Please do not pin any bunting when in use. Please pack all items back into the Botanical Vintage hire boxes provided. If original packaging is not returned you will be charged for replacement. Please ensure all hire items are packed and ready to collect at the agreed time.

What happens if we have to cancel following a booking?

Please get in touch and let us know as soon as possible if for any reason you must cancel (sometimes unforeseen circumstances happen…we understand). We will do what we can to accommodate a new date if required.
If an alternative date is not possible, you have paid the full balance for hire and you wish to cancel, we will retain the 20% non-refundable deposit, the remaining amount will be re-paid back to you in full.

Thank you,

Botanical Vintage X

Coronavirus Appeal National Emergencies Trust

Due to the Coronavirus pandemic, Botanical Vintage’s event hire items are currently sitting in storage waiting to be wonderfully styled for a fabulous occasion! So, we decided that we would put it all to good use while raising some much-needed funds for a great charity.

During 2020, there will be no set hire fee for many of the items in our inventory. Instead, we are asking for donations to the National Emergencies Trust Coronavirus Appeal via our gofundme page which can be found here:

Times are tough, weddings on the island have been postponed this year and budgets are stretched. So once lockdown measures are lifted so that some weddings and events can take place, we would love to help!

We have a skilled eye for spotting statement vintage pieces and have an amazing collection of 70s peacock chairs, velvet chairs and a huge stunning wicker peacock double love seat. We also have some great creative options for cake tables with a selection of glassware, rugs, candlesticks and other props that add beautiful detail.
Thank you to wedding stylists Proper Vintage who have also kindly offered to include a selection of fabulous props from their hire inventory to help raise funds for this charity. Please contact them for a booking

Keep on dreaming up amazing ideas for your wedding day! We would love to help you create your dream day while raising vital funds for a great charity. Keep an eye out for our posts on social media. We will be showcasing some of the amazing items available. Please get in touch for details. Some terms and conditions apply.

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