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Frequently Asked Questions
Where are you based?
We are based in central Ryde on the Isle of Wight. Our storage unit is also in Ryde and this is where we store larger items for hire. Some of our stock is stored at our home in our courtyard office. You are very welcome to visit and view items with prior arrangement.
How long can we hire items for?
The usual hire period is 3-4 days and we will deliver at least one day before your event and usually collect the day after. So, for an event on a Saturday we can deliver on the Friday and collect on the Sunday. We are happy to extend the hire period if this is required and aim to be as flexible as possible. We will advise you on our availability and will always do what we can to accommodate your requirements for dates and timings.
Bookings, Payments and Deposits
A non-refundable 20% booking fee will be required to confirm any hire order.
Full payment to be received by 14 days prior to the event via BACS or PayPal please and we are unable to deliver hire items to your venue without receipt of full payment.
The cost of replacement for items will be listed on our invoice. Loss or damage of items during the hire period will be invoiced after the event and replacement cost must be received within 14 days.
Delivery and Collection
Please ensure that any issues regarding access to the venue are dealt with in advance and that delivery and collection addresses are correct. Delivery and collection charges will apply depending on distance and are worked out based on the mileage from us in Ryde.
You are required to provide contact details including phone numbers upon booking, so we are able to find you at your venue.
We offer a free wash up service for all crockery and glassware but please remove food from items before packing. Most of our items are vintage and must not be put in a dishwasher or microwave. All linen is also laundered by us after use. Please do not pin any bunting when in use. Please pack all items back into the Botanical Vintage hire boxes provided. If original packaging is not returned you will be charged for replacement. Please ensure all hire items are packed and ready to collect at the agreed time.
What happens if we have to cancel following a booking?
Please get in touch and let us know as soon as possible if for any reason you must cancel (sometimes unforeseen circumstances happen…we understand). We will do what we can to accommodate a new date if required.
If an alternative date is not possible, you have paid the full balance for hire and you wish to cancel, we will retain the 20% non-refundable deposit, the remaining amount will be re-paid back to you in full.
Thank you,
Botanical Vintage X
